Genesys Velocity-Nucleus Research Genesys PureCloud Makes Omnichannel Accessible
Nucleus Research Genesys PureCloud Makes Omnichannel Accessible
Customers expect knowledgeable service agents to respond to their requests immediately and through their communication channel of choice – whether call, chat, email, or social media. Meanwhile, businesses need a contact center solution that can grow with them, responding to changes in service levels and easily adopting new developments.Genesys PureCloud contact center is an all-in-one contact center as a service built on a cloud-based platform that runs on Amazon Web Services (AWS). Genesys acquired PureCloud through its $1.4 billion cquisition of Interactive Intelligence in December 2016.