10 BEST PRACTICES FOR CONTACT CENTER WORK FROM HOME (WFH)

 10 BEST PRACTICES FOR CONTACT CENTER WORK FROM HOME (WFH)

With the recent mass transition of agents to work from home (WFH), organizations and employees alike must adapt to a new and demanding reality. In addition to adjusting to a work from home environment, agents also face higher customer demands than ever, at the same time as they are dealing with critical concerns over their own health and safety. The 10 best practices to use as the basis for an agent work at home plan, fall into three main categories: - Foundation - the technical infrastructure required for the physical transition to a Contact Center work from home structure - Planning - forecasting / scheduling at home agents and establishing KPIs - Managing for Performance - understanding, engaging and motivating your remote agents. Download the whitepaper now to learn more.

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